The 12 Most Important Job Skills Employers Will Be Looking For In 2020


The 12 Most Important Job Skills Employers Will Be Looking For In 2020

The 12 Most Important Job Skills Employers Will Be Looking For In 2020


As 2020 approaches, the workforce will continue to change as we further embrace the 4th industrial revolution. Like with the previous industrial revolutions, the 4th will transform the skillset and job skills required from workers, especially in today’s global knowledge economy.


A study by the World Economic Forum found that 35% of the job skills seen as essential today will change within the next five years. Evidently, workers will need to develop new skills in order to succeed in a rapidly changing workforce. Here is a list of 12 of the most important job skills employers will be looking for in 2020.


  1. Adaptability and flexibility

Workers will not survive the 4th industrial revolution if they are not adaptable and flexible. The job skills in high demand will only continue to shift, thus workers will constantly need to learn new skills and be adaptable to change. To do this, workers must be cognitively flexible to new ideas and ways of doing things. The V-Teamwork program specifically focuses on developing adaptability and flexibility.


  1. Critical thinking

People who can think critically will be highly employable in 2020. In a fast moving world overloaded with information and data, workers need to be able to use logic and reason to evaluate an issue or problem, consider possible solutions to the problem and weigh up the pros and cons of each to determine the most effective approach. This is another important job skill that is learned through Vteamwork.


  1. Data literacy

As the fuel of the 4th industrial revolution, data has become the most important asset of every organisation. Given this, employers will be looking for workers who have data literacy and the skills to make data valuable for the business.


  1. Creativity

While workforce automation may be on the rise, humans are better at creativity. As the workforce continues to change, the demand for new ways of thinking increases, indicating that workers in 2020 need to be creative in order to imagine and invent new ideas and processes. While some may worry about their apparent lack of creativity, everyone can work to grow their creative skills.


  1. Emotional intelligence

Emotional intelligence is another skill that humans do better than machines and refers to our ability to be aware of, control and express our emotions and understand the emotions of others. Almost every job requires workers to engage with others in some way and having emotional intelligence is becoming increasingly important to managers and employers.


  1. Tech savviness

The 4th industrial revolution has been fuelled by rapid and extraordinary technological advances. Given this, it is critical that workers in 2020 are tech savvy, as digital tools will become commonplace in every industry. Employees will need to become comfortable with technology, such as artificial intelligence, virtual reality and robotics, and develop skills to work with them.


  1. Leadership skills

All workers need to develop their leadership skills, even those who are not at the top of the corporate hierarchy. In 2020, more individuals will find themselves in decision-making positions, from leading project teams to leading departments. Strong leadership skills are a must to motivate and inspire your team, maximise productivity and respond to colleague needs.


  1. Cultural intelligence and diversity

In the global knowledge economy, organisations are becoming increasingly diverse. As we enter a new decade, workers must be able to respect differences and work with all people, regardless of race, religion, gender or sexual orientation. Furthermore, the world is becoming smaller, with organisations continuing to operate across international borders, meaning that employees must also be sensitive to other cultures, languages and political beliefs.


  1. Judgement and complex decision making

While technological advances may be taking over the roles of analysing data and simple problem solving activities, humans will be left with the most complex problems, regarding what to do with the information provided by machines. Employees in the digital age need to have strong judgement and be able to make complex decisions that will make a positive difference to their business.


  1. Collaboration and negotiation

As workforce automation takes over, employers will be looking for human workers with strong social skills. The workers of tomorrow must be able to effectively collaborate with others, negotiate with managers, clients and colleagues and help drive the company forward.


  1. Self-management

To be successful in the workplace of the future, workers need to be able to effectively manage themselves. Self-management encompasses a number of skills, such as self-motivation, time management, stress management and an ability to embrace change. Employers will be looking for workers who are experimental, willing to learn from their mistakes and grow and have a high sense of curiosity.


  1. Service orientation

Businesses of the future will consistently find themselves confronted with new customer concerns. To resolve these, workers must have a strong service orientation in order to anticipate customer needs. By stepping into the mind of the customer, workers will be able to quickly anticipate new customer values and translate them into product offerings. Employers in 2020 will be in search of workers who are actively looking for ways to help people.



Many of the skills employers are looking for in 2020 are soft skills, which can only be developed through experience.

Here at V-Teamwork, we have designed a program that helps you develop your soft skills. The program is not another online training video. Our training program takes you into a safe and immersive environment where you can practice using your soft skills with feedback from expert coaches. Find out more about how and why it works. 


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